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Words Matter in De escalating Customers

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7 Phrases Customer Service Agents with Astute De-escalation Skills Use Everyday

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How to Build Rapport with Your Customers

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Top 3 Ways to Get Angry Customers to Back Down

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How to Write a Complaint Response Email to a Customer

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57 Phrases to De-escalate Any Angry Customer

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The Power of Positive Language: How it Can Transform Live Chat and Phone Calls

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5 Ways to Get Your AHT Down (Call Control)

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When There's No Solution in the Moment, Try This.

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"How to Handle Difficult Customers" Event Preview - Myra Golden

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How to Get a Customer to Stop OverTalking You & MORE Questions!

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How to Acknowledge Customer Concern- and Why You Must

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Emotionally Intelligent Customer Service Pros Use This Technique to Calm Customers

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5 Phrases That Work Better Than, "Ma'am, I Need You to Calm Down "

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WHEN YOU WANT TO END A CIRCULAR CONVERSATION WITH AN UPSET CUSTOMER, THIS IS WHAT YOU SAY

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20 Damn Good Empathy Phrases for Customer Service

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Mastering the Art of Assertiveness: Winning Over Angry Customers with Confidence

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Actually Useful Telephone Advice

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